We’ve had a busy few days, I am serving one customer at one counter, my co-worker is at another, she goes off to measure fabric on the roll for the customer.
I finish with my customer, check with her customer to make sure she was being served and then start to leave the counter area when another customer comes up.
I ask her if I can help her and spend a few minutes with her discussing what she needs fabric for, giving her advice and talking her into replacing the cheap calico with a better quality product. Another customer comes up and says that she wanted to listen in as one of the techniques I was discussing was new to her.
Co-worker comes back, pretty much yelling at me for wasting time with Customer number one and demanding I serve the other customer at the counter, another one had just arrived.
Me “But this lady was the next the next customer”
Co-worker *still ranting “just serve these customers and stop wasting time with this one”
Customer 2 *to customer 1 “you were first, go ahead”
Customer 1 “no you go I have a lot of fabric to cut”
I noticed Customer 1 wander off and before long a line had developed, when she came back she just stood to the side and let everyone go ahead, Customer 3 had a lot of fabric and I was stuck dealing with her. Customer 1 just stood to the side letting all the other customers go over to my co-worker, I realised that she may have been scared to go. Finally she was the only one left and another co-worker tried directing her to the other counter but she refused to go. She waited til I was finished serving before coming to me.
I don’t really blame her as while I was serving I could hear co-worker being extremely rude to customers, even telling them to go away. I was fuming.
Later on Co-worker came up to me
Co-worker “I think I owe you an apology”
Co-worker “I shouldn’t have had a go at you like that in front of customers but you spent too long with her and she’s just a time waster, she’s been here all morning”.
Me “well I didn’t know she was here all morning and she was next in line and the next customer had stated she was interested in hearing what I was telling her”.
Co-worker, “I didn’t know that” then went on a rant how I wasting time with a time waster customer, when she had been serving her 1 customer and pretty much pulling a power trip on me, even though we are fellow supervisors, just making sure she let me know she was my superior today.
Me “hmmm some apology”
I was so p*ssed I went for a frustration cry in the toilet. Mind you the “time waster” customer spent almost $200 including the extras I had recommended.