Not Always Working: Unfiltered

Call centre
UK

I was in an online chat session with the helpdesk for my mobile phone service. My contract phone would not turn on, it’s dead. After troubleshooting, the rep says it’s a hardware issue and I need to mail in my phone for repair.

Rep: So I will set up the return for you, we will pay the postage and send you a loan phone until yours is returned. I just need to open a repair ticket.

Me: Great!

Rep: Can you give me the telephone number for the contract phone?

Me: (gives number)

Rep: And can I have the IMEI number?

Me: What is that?

Rep: You just dial *#06# and it will show the number.

Me: Dial *#06#?

Rep: Yes.

Me: On the broken phone?

Rep: Yes.

Me: You want me to dial *#06# on the phone that will not turn on?

Rep: Yes.

Me: The phone is completely dead and the screen is black. How am I supposed to dial ANYTHING?

Rep: I will check into that for you.

(after about 30 seconds)

Rep: I will set up the ticket for you. Is there anything else I can help you with?

Me: No… no, I think that covers it.

Pizza
CA, USA

Me and my BF have gone to order a pizza from a local pizza place where you take the pizza home to bake it yourself.

BF: We would like a Hawaiian, and would like to have an extra topping of bacon please

Cashier: *writes out order* that will be -price- please, your order will be ready shortly

We pay and wait for the pizza, when it comes out we see no bacon. We approach one of the workers that made the pizza to get it corrected

BF: Excuse me, we ordered an extra topping of bacon for this pizza, but there is none on here. We have the ticket if you need it.

Female Worker: No it’s fine *goes to correct the pizza*

We wait, watching for a moment and then move off to check out the sodas. We get called back for our pizza, and return home, only to find there is still no bacon on it. We can only assume the woman pretended to correct the order, and decide it’s not worth complaining over a one dollar extra topping.

Playscape Manufacturer
Austin, TX

My mom wanted to buy a new canvas cover for the playscape she keeps for the grandkids. She called around to find one the right size.

Mom: I’d like to buy a new cover for my playscape. I need size X by Y.

Lazy Employee (in snotty tone): Did you buy your playscape from us?

Mom: No.

LE: Well, we ONLY sell covers to people who bought their playscapes from us.

Mom: Let me make sure I understand you, young lady. I want to purchase a product from you, but you’re not willing to sell it to me because I didn’t purchase the playscape from you?

LE: …

Mom: Can you look in your database and tell me whether you have size X by Y in stock?

LE: Well, we have a LOT of covers.

Mom: OK. Can you look it up?

LE: Well, I can but we really have a lot.

Mom: So, you’re saying don’t want to help me?

LE: No, ma’am, I want to help you, but we have hundreds of covers …

Mom: Is there someone else there I can speak to?

LE: Ma’am, I am trying to help you.

Mom: No, young lady, I really don’t think you are.

*Click*.

Go, Mom!

Basketball game
Storrs, ct

(I am showing my ticket to enter a school basketball game. Note that to use a student ticket, you need to be a student and show your student Id)

ticket taker: Can I see some ID, like your driver’s license?

Me: *shows student ID*

Ticket Taker: Ok, go in.

me: wait, why would my driver’s license even be sufficient? it doesn’t prove I go here.

Ticket Taker: It’s not ok. You need to show student ID.

me: then why did you ask for it?

Ticket Taker: I used to work at [local bar]. I’m used to asking for licenses

Restaurant
United Kingdom

(I am a chef working in a Restaurant Kitchen, it’s a fairly slow day and we have a new waitress)

Me: So that’s two rump steaks, rare. Table 8 please.

New Employee: Which one’s which?

Me: They’re both rare.

New Employee: Okay, which one though?

Me: Um, both of them.

New Employee: So.. Table 7 right?

Me: No, table 8. Thanks!

New Employee: So which one’s rare again?

Me: *facepalm* Both of them

New Employee: Thanks!

(unfortunately, she still gets this stuff wrong and she’s been working here for 6 months now!)