I was in an online chat session with the helpdesk for my mobile phone service. My contract phone would not turn on, it’s dead. After troubleshooting, the rep says it’s a hardware issue and I need to mail in my phone for repair.
Rep: So I will set up the return for you, we will pay the postage and send you a loan phone until yours is returned. I just need to open a repair ticket.
Rep: Can you give me the telephone number for the contract phone?
Me: (gives number)
Rep: And can I have the IMEI number?
Me: What is that?
Rep: You just dial *#06# and it will show the number.
Me: Dial *#06#?
Me: On the broken phone?
Me: You want me to dial *#06# on the phone that will not turn on?
Me: The phone is completely dead and the screen is black. How am I supposed to dial ANYTHING?
Rep: I will check into that for you.
(after about 30 seconds)
Rep: I will set up the ticket for you. Is there anything else I can help you with?
Me: No… no, I think that covers it.